Pool WAI Water Park
FAQs

FAQ

About Personal Belongings, Clothing, Etc

Q

I have a tattoo; am I allowed in?

A

Tattoos are not permitted in Pool WAI. Anyone with tattoos will be refused entry. Furthermore, those who are refused entry or ejected from the park will not be refunded or compensated.

Q

Are there size restrictions for sunshades and tents?

A

We’re very sorry, but sunshades and tents that exceed a height of 130cm or that do not collapse into a circular stored state are not allowed in. Furthermore, we reserve the right to not allow in sunshades and tents that are prefabricated or framed regardless of size. Chairs and tables are also subject to size limitations. Please refer to the “prohibited items".

Q

Can I bring my smartphone, cell phone, tablet, digital camera, or video recorder into the pool area?

A

These items can be brought in, but taking photos or recording video while swimming is prohibited outside of night pool hours.
However, photos and videos can be taken or recorded at the side of the wave pool or at Anpanman pool.
Furthermore, we reserve the right to stop photos or videos that may bother or inconvenience other guests.

About the Pool Area

Q

What should I do when carrying cash around the pool area?

A

We highly recommend keeping your valuables with you at all times. (Please be alert in case someone attempts to walk away with your belongings.) In addition, certain stores accept electronic payments and credit cards.

Q

Do the stores in the pool area accept electronic payments?

A

Stores in the pool area do accept electronic payments. Prepaid transportation cards (Suica, PASMO, etc.), nanaco, Rakuten edy, WAON, iD, QUICPay, PayPay, and Alipay are all accepted. (Excludes certain stores)

Q

Can I smoke in the pool area?

A

Smoking is prohibited along the poolside. The pool area contains 4 designated smoking areas. Please refrain from smoking, including with e-cigarettes and other heated tobacco products, outside of these designated areas.

Q

Can I enter the pool area in regular clothes?

A

You may wear regular clothes if staying at the poolside. However, you cannot enter the pool to swim with regular clothes on. You can go up to the edge of the pool, but not enter.

Q

After you’ve opened the locker once, do you have to pay more to use it again?

A

The lockers within the facility are deposit-type lockers, so you can open and close the locker as many times as needed until you press the “お帰りボタン(return button).”

Q

Is there a free shaded area?

A

There is. However, depending on the number of guests, the space may be completely occupied.

Q

The ground is hot, so is it possible to enter the pool area with shoes on?

A

We are very sorry, but admission while wearing shoes is prohibited. We ask that you enter while wearing flip-flops (without a heel).

Q

Are any flip-flops acceptable?

A

We are very sorry, but flip-flops with a heel are prohibited for the safety of our barefoot guests.

About Infants and Children

Q

Can infants enter the pool? Should they wear a diaper?

A

You are free to bring your infant into the pool. However, in accordance with the health department, children cannot wear just a diaper into the pool. Be sure that your child is wearing a swimming diaper with a bathing suit over the top when entering the pool.
Diapers are available for purchase from all goods shops in the pool area.

Q

Can I bring a stroller into the pool area?

A

Yes, you can. There is limited shade, so guests are welcome to use stroller for their children. However, please be sure to disinfect the wheels are the foot-washing station.

Q

Are there rentals for swim rings and strollers available?

A

Swim rings to be used only in the lazy river pool can fit up to 2 people and are available for rent for 2 hours at 600 yen. Furthermore, during night pool hours swim rings are available for 1000 yen each.
Strollers are available for rent at the entrance to the amusement park.

Q

Are there bathrooms available that are accessible for small children?

A

There are. Children’s toilets are installed in all of the women’s restrooms throughout the pool area. They are also available in the “amusement park passageway side” and “aqua seat side” men’s restrooms.

Q

Are there nursing rooms available?

A

There is a nursing room in the information center.

About the Night Pool Premium Beer Garden
*Please make inquiries and reservations in advance.

Q

Is there a cancellation fee if I want to cancel my reservation?

A

Reservations can be cancelled until 4:00pm on the day of the reservation. Please follow the URL in your booking confirmation email to cancel.

Q

What should I do if I can’t make it to my reservation in time?

A

Please contact us at the phone number given in your booking confirmation email. If you do not arrive within 30 minutes of your reservation time, it will be treated as a cancellation.

Q

Is the beer garden cancelled in case of rain?

A

Guests will be shown to restaurant seats (indoors) in case of rain.
In addition, we cannot allow cancellations after the cancellation deadline due to inclement weather. The full cancellation fee will be charged in this case.
Please go online to make changes to or cancel your reservation by 4:00pm on the day of the reservation.

Q

I’ll be arriving later in the day; can I still make a reservation?

A

Reservations can be made until 7:30pm. However, last order is at 8:30pm, so if your reservation is after 6:30pm you will not be able to use the entire time. Please keep this in mind when making reservations.

Q

Are credit cards accepted?

A

Credit cards are accepted. You may also prepay when you make your reservation.
Accepted cards are VISA, MasterCard, JCB, American Express, and Diners Club.

Q

Are items available for a la carte purchase?

A

2 hours of all-you-can-drink and all-you-can-eat are included.

Q

Is the fee the same for preschool children and younger?

A

Meals and unlimited drinks for preschool children and younger are included for free.
However, please be aware that there is a 500-yen night pool admission fee for children over 3 years of age.

Q

I came wearing flip-flops with heels…

A

Guests cannot enter the pool area wearing shoes or flip-flops with heels.
You can either go in barefoot or purchase flip-flops (350 yen) at the entrance.

Q

Can I keep my seat even after my reserved 2 hours are up?

A

You can keep your seat until closing. Guests will not be forced to leave after their reservation time is up.

Q

How is the all-you-can-drink time period managed?

A

We monitor start time by wristbands given to guests.
Be sure to always wear your wristband and not to lose it.
Staff will not alert you that your time period has ended, so be sure to be aware of your end time.

Other Questions

Q

I won’t be getting in the pool; do I still need to pay the admission fee?

A

Whether they will be getting into the pool or not, guests must pay the admission fee to enter the pool area.

Q

Can I get in the pool and then go to the amusement park?

A

Yes, you can. There is a passageway connecting the pool area and amusement park, so please use it when moving between the areas.

Q

I lost something. Who should I contact?

A

Please contact us at info-land@yomiuriland.co.jp. (Available languages: Japanese, English)