Request for Cooperation from Customers
■In order to prevent the spread of the COVID-19, we may restrict admission to our park.
■We will refuse admission if a fever of 37.5 °C or higher is confirmed at the entrance.And we will ask you to leave as soon as possible if you feel unwell after entering the park.
■Please wear a mask when entering the park. However, as a precaution against heat stroke, please remove your mask and take a break and rehydrate frequently if you can keep enough distance to other guests and staff.
■Please maintain your distance between people.
■Alcohol disinfectant is available at each facility. We ask for your cooperation in washing your hands frequently and disinfecting with alcohol.
■The following customers are not allowed to enter the park.
・Those with a fever of 37.5 °C or higher, fatigue, cough, etc.
・Those who live with family members who are suspected of being infected
・Those who have traveled to a country or region where the government requires an entry restriction or a post-entry observation period within the past 14 days, or who have had close contact with those person.
■Measures to prevent the spread of infection will be reviewed on a case-by-case basis, based on trends in the spread of COVID-19 and the knowledge of experts.And please understand that our business maybe change without notice.
■In order to prevent the spread of infection, attractions, restaurants, shops and other facilities may be subject to restrictions on entry or use without notice.
■Space is ensured by leaving one row of seats for attractions.
■Each attraction, the ticket window, and the gondola, etc. are cleaned by disinfection every two hours. The frequency of disinfection has been enhanced for high frequency contact areas.
■Tables and seats in restaurants are spaced apart. Therefore, it may take some time for us to guide you to your table. Also, the cash registers are partitioned with acrylic sheets and other materials to prevent droplet infection.
■For the time being, attractions will remain open only outdoors. We will carefully consider the future operation of the attractions in light of the situation of infectious diseases and other factors.
■Events, GoodJoba workshops, sea lion shows, stage shows, etc. will be closed for the time being. We will consider future operations based on the situation and other factors.
■Staff members are checked for physical condition before work. If a staff member has a fever of 37.5 °C or higher before work, he or she will not be allowed to come to work.
■Staff will also wear masks or face shields. Staff members in the park will be asked to drink water as a measure against heat stroke.
■In consideration of the distance between you and the customer, our staff will refrain from actively talking to you, but please feel free to contact us if you need anything.
We apologize for any inconvenience this may cause to our customers and thank you for your understanding.